FAQ
Why is everything made-to-order?
Every Ascndr piece is printed and produced after you order it — not before. This means less waste, lower environmental impact, and no overstock sitting in a warehouse. It also means your shirt isn't off-the-shelf — it's made specifically for you.
How long does shipping take?
Since each item is made-to-order, most orders ship within 5 business days. We print everything in the EU, so international orders outside Europe may take about a week longer to arrive.
Can I cancel or change my order after placing it?
Since production starts shortly after you order, please contact us as soon as possible if you need to make a change. Once an item enters production, we may not be able to cancel or modify it.
How do I find my size?
Check out our Size Guide for full measurements. Most of our tees run true to size with a regular fit — for a relaxed look, we recommend sizing up.
What's your return policy?
Since every Ascndr item is made-to-order, we can't accept returns for size, preference, or change of mind — so please check our Size Guide carefully before ordering. If your item arrives damaged, defective, or incorrect, we'll replace it or refund you at no extra cost. Just contact us with photos within 14 days of receiving your order.
My item arrived damaged or wrong — what do I do?
Email us at ascndr.contact@gmail.com or DM us on Instagram @ascndr.studios with your order number and a photo of the issue within 14 days of receiving your order, and we'll sort it out.
What are your shirts made from?
100% organic ring-spun cotton, certified by GOTS and OCS, and tested under OEKO-TEX Standard 100. Built to last — not disposable fashion.
What that actually means: GOTS and OCS are independent certifications that verify our cotton is genuinely organic, tracked from farm to finished fabric — no greenwashing, just real accountability. OEKO-TEX Standard 100 means every piece is tested and confirmed free from harmful substances, so what touches your skin is actually safe.
Are your products vegan?
Yes, all Ascndr apparel is PETA-approved vegan.
How do I care for my shirt?
Machine wash cold, inside out, with like colors. Avoid bleach. Tumble dry low or hang dry for the longest life out of your gear.
Are your shirts unisex?
Yes, all Ascndr tees are designed as unisex fits.
Who are Lazy Lewis, Sweet Suzie, Beta Merchant, and Adventurous Alex?
They're the Ascndr crew — characters inspired by real climbing personalities you know from the gym or the crag. Read their full stories on our Crew Lore page.
Do you ship internationally?
Yes, we ship worldwide. Since everything is printed in the EU, orders outside Europe may take a bit longer to arrive — see our shipping question above for details.